Understand the product issue before deciding how to respond
Criminal-law guidance for consumer deception, falsified or dangerous goods, food, medicines, cosmetics and product-quality investigations in Georgia.
A complaint about a medicine, food, cosmetic or consumer product may involve laboratory findings, labelling, licensing, intellectual property and alleged harm at the same time. The first task is to preserve a representative sample and reconstruct the route from manufacture to the final customer.
Four questions about the product and the evidence
Separate product, consumer, IP, licensing and criminal issues
Preserve representative samples and the complete supply chain
Identify manufacturer, importer, distributor, retailer and manager roles
Test composition, labelling, knowledge, quantity and alleged harm
